Column Technologies Wireless Solutions
Case Management and Service Desk Express modules
JumpStart Wireless has partnered with Column IT to develop two wireless solutions for their customers. Column Technologies is a global provider of infrastructure management services and solutions that help organizations to better manage their internal and external service delivery.
Column Case Management Mobile Evidence Gathering and Tracking (download brochure)
Mobile evidence gathering and tracking extends the Column Case Management for Police Departments right to the crime scene, speeding up investigations and automating manual chain of custody processes through seamless integration with JumpStart Wireless' technology.
Key Benefits:
- Information on evidence is available to investigators back at the precinct in real-time as it is being gathered
- Evidence goes into Column Case Management software within minutes of discovery
- Eliminate errors due to transcribing handwritten evidence logs
- Track and log evidence transfers securely all the way to trial.
Deployment Model:
- Seamless wireless integration with Column's BMC Remedy-based Case Management System
- Wireless client software runs on BlackBerrys and cell phones
- Includes integration with Baracoda Roadrunner barcode scanners
- Optional: GPS, photo capture and on-scene receipt printing
Airwaves for BMC Service Desk Express (download brochure)
Improve your IT organization's service desk performance and customer satisfaction scores and lower costs by extending BMC Service Desk Express to users with Blackberry smart phones.
Key
Benefits:
- View ticket histories, create and track tickets, close tickets
- Assign or re-assign tickets to themselves, another person or group
- Receive work and react to service changes and emergencies
- Update critical ticket fields: Status, Due Date, Urgency, Impact Assignee, Group Name, Description, Resolution and Category