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Industries and Case Studies

Field Service
BusinessSuite tracks work performed, parts used, and time spent on each job. It directly steps the mobile worker through the company's specific business process. This reduces opportunities for errors and omissions, eliminating paper and data entry errors, and providing efficiency improvements and cost-savings for the entire operation. For field service companies looking to use wireless connectivity, the BusinessSuite provides: location tracking, start and stop time on jobs lasting one day or multiple days, customer/unit history, the ability to capture signatures and print a receipt, customized preventative maintenance checks, bar-code part entry, and the ability to capture parts, labor and expense tracking for immediate billing.

BusinessSuite allows field service companies to:

• Speed up your billing cycle, invoice the day the work is done;
• Add extra service calls by reducing unnecessary trips to and from the office;
• Increase profits without having to add field staff;
• Minimize billing errors by capturing job data at the source, including parts usage and job time;
• Eliminate manual entry of work orders and timesheet information, import it directly into your in-house payroll and accounting packages;
• Eliminate paperwork associated with having staff in the field
• Reduce time spent locating field staff or having staff on hold for dispatcher;
• Track staff productivity using online reporting and identify areas for improvement;
• Leverage last minute opportunities; respond quickly to new priorities with customers.

	Case study on Garrison Square Management. (PDF: 2 pages, 44kb)
	Case study on Apartments Express and the benefits of wireless applications

Construction
Today, competitive construction companies are replacing clipboards and paper forms with handheld devices and mobile software, giving their crews greater access to information and the ability to quickly and accurately record, track and transmit data. Construction companies are managing their mobile workers and jobs from a simple cell phone. Companies are mobilizing field force processes with applications such as time tracking for jobs, field inspection reports, overtime reporting, location tracking and inventory management. Companies use the service to accurately control and track materials purchased in the field along with any material costs associated with a job. Timesheets are filled out and submitted right from the supervisor's cell phone. Field supervisors can use the application in scheduling equipment most efficiently and completing projects on a timely basis.

BusinessSuite allows construction companies to:

• Speed up billing cycles, invoice the day the work is done;
• Locate work crews and determine job and task status, providing more efficient service to your customers.
• Track employee time cards and reduce overtime expenses;
• Track materials and inventory usage from the field;
• Update punch lists and inspection reports automatically;
• Minimize billing errors by capturing job data at the source, including parts usage and job time;
• Eliminate manual entry of job data and timesheet information, import it directly into your in-house applications;
• Eliminate paperwork associated with having staff in the field
• Track staff productivity using online reporting and identify areas for improvement;
• Leverage last minute opportunities; respond quickly to new priorities with customers.

Case study on K.Hovnanian construction company

Facility Management
Universities, colleges and school districts each employ hundreds of field techs to perform tasks over large campuses or throughout a school district. Most have implemented sophisticated facilities management software platforms to efficiently dispatch and manage their field forces. Today they are seeking best of breed wireless applications to extend their facilities management software to field techs and eliminate paper and paper-induced delays.  JumpStart is providing wireless capabilities to colleges such as University of North Carolina and Rutgers University and K – 12 school districts such as Goose Creek in Houston, TX.  The applications these educational institutions use are focused around daily task schedules and time sheets.  Other applications such as building and asset inspections are also being rolled out. 

BusinessSuite allows educational facilities to:

• Locate work crews and determine job and task status, providing more efficient service to your customers.
• Track employee time cards and reduce overtime expenses;
• Provide preventative maintenance activities wirelessly.
• Update punch lists and inspection reports automatically;
• Minimize billing errors by capturing job data at the source, including parts usage and job time;
• Eliminate manual entry of job data and timesheet information, import it directly into your in-house applications;
• Eliminate paperwork associated with having staff in the field
• Track staff productivity using online reporting and identify areas for improvement;
• Leverage last minute opportunities; respond quickly to new priorities.

White paper on University Field Services

Case Study on Indiana University using JumpStart Wireless services

Transportation
TransportationSuite is a wireless working management application for the transportation industry that simplifies and accelerates pick-up and delivery tracking, delivery manifests, time cards, and similar business forms. Based on handheld devices, cell phones, and wireless PDAs, the application supports all BusinessSuite features such as operation out of coverage, backend system integration, and security. For trucking and delivery companies looking to use wireless connectivity, the TransportationSuite provides: start and stop time on jobs, multiple pickup locations, shipper name and address; the ability to capture signatures and to print a receipt, customized preventative maintenance checks, bar-code part entry, and the ability to capture delivery ticket information for immediate billing.

This allows transportation companies to:

• Speed up billing cycles, invoice the day the work is done;
• Add extra deliveries by reducing unnecessary trips to and from the office;
• Know the status of the load and eliminate extra trips throughout the day;
• Knowing where packages, staff and vehicles are throughout the day;
• Increase profits without adding additional trucks;
• Minimize billing errors by capturing job data at the source;
• Eliminate manual entry of delivery tickets and timesheet information, import it directly into your in-house payroll and accounting packages;
• Eliminate paperwork associated with having drivers on the road;
• Reduce time spent locating drivers or having staff on hold for dispatcher;
• Track driver productivity using online reporting and identify areas for improvement;
• Provide immediate communication between drivers, dispatchers and customers to provide more efficient service;
• Leverage last minute opportunities; respond quickly to new priorities.

Other Markets
BusinessSuite is applicable to a wide range of market verticals with mobile workers, including:

• Housing and real-estate: Workers inspect property, repair equipment, perform appraisals, and photograph buildings
• Health: Professionals document patient interactions, inventory materials and equipment, schedule facilities, and conduct research and trials
• Government services: Public officials record events, inspect facilities, monitor events, conduct inspections
• Sales organizations: Sales staff enter work orders, capture client information, check availability, photograph premises
• Supply chain management: Customers utilize time slips, estimate job costs, schedule deliveries, and prepare billing.